An independent research study by Savanta market research in 2023 showed that Dojo could take payments (from keying-in to authorisation) 58% faster than the market average.
When you make a payment using a debit or credit card, with most merchant providers, MANY steps occur behind the scenes:
1) Card authentication: when you swipe, insert, or tap your card, the merchant’s point of sale (POS) system (such as Clover, Lightspeed, DNA Payments, Square etc) communicates with the card network (Visa, Mastercard, Worldpay etc) to verify that the card is valid and hasn’t been reported lost or stolen.
2) Authorisation request: the merchant's POS system sends an authorisation request to the card issuer (bank or financial institution that issued the card; Barclays, Lloyds, Starling, Revolut etc). This request includes the card number, amount and merchant details.
3) Authorisation approval: the card issuer checks the details and the account balance to determine whether the transaction can be approved. If there are sufficient funds and there are no security concerns, the bank sends back authorisation approval to the merchant.
4) Transaction processing: after receiving authorisation approval, the merchant can complete the transaction. At this point the payment is not finalised but pending settlement.
5) Batch settlement: throughout the day, the merchant accumulates authorised transactions into a batch. Typically at the end of the business day, the merchant sends this batch to their acquiring bank (the bank that handles their card transactions).
6) Clearing and settlement: the acquiring bank forwards the batch of transactions to the relevant card networks, which then route the transactions to the appropriate banks. The card networks facilitate the transfer of funds between the issuing and acquiring banks to settle the transactions.
7) Funds transfer: the bank deducts the transaction amount from the account (for debit cards) or extends credit to cover the transaction (for credit cards). Simultaneously, the acquiring bank credits the merchant’s account, minus any interchange fees and other charges.
8) Transaction completion: a customer receipt confirms purchase and the merchant receives payment.
The card authorisation process usually takes just a few seconds. It’s that brief amount of time between when you submit a card for payment and when the card reader says ‘approved’ - all the steps in the process above take place during those few seconds.
How does Dojo achieve such exceptional speed?
- Most importantly Dojo are the POS system, the technology AND the bank, hence a one-stop shop for all of the first three steps
- Terminals automatically toggle between Wi-Fi and 4G which can be a huge factor, particularly in older hospitality buildings where consistent connection has traditionally been a challenge
- Every Dojo card machine has a lightening-fast processor inside which contributes to consistent speed (most other card machines operate via an internal app), so machines run at high-speed, including at peak periods and weekends
- Card machines are Payment Card Industry Data Security Standard (PCI DSS) compliant with Point-to-Point Encryption (P2PE)
In summary Dojo have developed a modern merchant services customer journey as a one-stop ‘closed’ system, different to other providers, fully secure and encrypted, ensuring the payment process takes place seamlessly… because quite literally, EVERY second counts.
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