Case Study: The Devonshire, Soho

Kate Smith
2 days ago
2 min read

Background

One of our lovely clients, The Bootiful Pubs Collective, referred the iconic Devonshire, Soho to us. The founding Director had already received various quotes from EPOS and card machine companies & had chosen their EPOS provider based on another business interest already using them. He had even received a quote from Dojo directly but didn’t feel that this represented the business forecast and potential profile of what the business has become today.

The Challenge

Full integration over multiple floors and trading areas
Hand held order and pay devices preferred for table service
ECOM solution to take online payments
Next day transfers required 7 days a week
Simple and easy to access back office platform
On site installation, integration & staff training with dedicated ongoing service and support
Provision of a future proof product

The Solution

A mixture of handheld Dojo Pockets for table service and 1:1 Dojo Go's for fast and efficient PAC (pay at counter) in the main tourist bar
We advised and worked with their IT consultant to ensure their comms solution and access points reached all customer touch points
We provided a full installation service for the new card machines and assisted with the EPOS integration
We provided training for the staff both on the card terminals as well as back office training on how to use the dashboard effectively including taking remote payments via payment links
Later in the journey we also delivered an ECOM solution for taking online payments

The Results

Next generation card terminals transacting 58% faster than industry average over a complex internal layout with full EPOS integration - at least 35% cheaper than other quotes they had received.

HAPPY STAFF
Faster card terminals that can split bills, automatically calculate tips and close off tables
HAPPY CUSTOMERS
Faster more efficient service
HAPPY OPERATOR
A slick operation and money in the bank next day, every day
HAPPY ACCOUNTANT
The books add up and the free app & dashboard shows real time revenue reporting