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Why reviewing payment points is critical in 2025

Kate Smith

In the evermore costly business landscape, one of the most overlooked yet critical aspects of running a business is managing payment points. Whether you’re a small business or the CEO of a large company, ensuring your payment systems are optimised, secure, and cost-effective is vital for maintaining profitability and enhancing customer service. In 2025 the stakes are higher than ever as technology, customer expectations, and regulations continue to shift rapidly.


Payment points - what are they?


When we talk about payment points, we’re referring to any system or device that enables customers to complete transactions. These include card machines, tills, mobile payment terminals, e-commerce payment or booking portals - anywhere customers are buying products or services. Each of these systems plays a vital role in the customer experience, operational efficiency and cost to your business.





Why reviewing payment points is essential


  1. Cost: Hidden fees, outdated equipment, and long contracts can eat into your profit margins. For example, many card payment companies include fees for transactions, terminal rentals, or PCI compliance that may not be immediately apparent. A review allows you to renegotiate terms, switch providers, or adopt more cost-effective technology.


  2. Security and compliance: As cyber threats become increasingly sophisticated, ensuring your payment systems are secure and compliant with UK standards eg Payment Card Industry Data Security Standard (PCI DSS) is mandatory.


  3. Customer experience: Long checkout times, limited payment options, or system failures can frustrate customers and drive them to competitors. By reviewing and upgrading payment points, it ensures smooth, fast, and variable payment options for customers.


  4. Scalability: As your business grows, payment systems need to scale and adapt. For instance, expanding your number of sites gives economies of scale, or hardware may need changing to suit a bigger business. International markets may require currency conversion, or adding an online store would require e-commerce payment points.


  5. Tech advancements: The pace of innovation in payment technology is ever evolving. Staying updated ensures you’re using the latest tools to enhance efficiency and staying competitive. This should be a major consideration when choosing your supplier, there are multiple providers but choosing the right supplier for your business now, and that will also be able to partner growth often narrows the list of contenders. 




Key steps for a payment point review


  1. Assess your current systems: Evaluate all your payment points to understand their functionality, cost, and user experience. Identify any outdated or underperforming components. Which features and benefits are important to you.. for example for card machines; speed, reception, receiving revenue next day, length of contract, integration with your till?


  2. Analyse current costs: Review agreements with current payment providers. Look for hidden fees and the true overall cost. Switch4profit provide a complimentary consultancy service, helping businesses understand their current costs, providing quotes from other providers if necessary. 


  3. Security measures: Ensure systems comply with the latest security standards and regulations. Often this is an additional cost, or amongst the hidden fees referred to above.


  4. Customer feedback: Your customers’ opinions are invaluable. Larger companies may use surveys or for smaller companies direct feedback is powerful to understand how payment points are impacting staff and customers.


  5. New technologies: Stay informed about emerging trends and evaluate whether they align with your business needs. For example, consider adopting QR code payments, mobile wallets, or currency conversion for transactions abroad. Switch4profit can keep you posted on new technology which may benefit your business. 


  6. Partner with the right providers: Choose providers that offer transparent pricing, excellent customer support, and scalable solutions that will grow with you.


 

Reviewing payment points is imperative for you and your customers. Payment points are anywhere your customers are paying, and where you’re collecting that revenue, so surely critical to any business’ success? Reviewing payment points should be part of any business strategy, to reap the benefits of lower costs, happier customers, and enhanced growth.


 

"S4P were very easy to deal with and went through in detail the savings which to be honest were quite substantial. Within days we were up and running with our new supplier. They have continued to keep in touch and their support is reassuring. We would highly recommend S4P for their service and knowledge of our business."


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